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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Baggage Problems Another customer with items stolen from luggage

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#30

Feb 10, 2010, 4:37 PM

Cicero

Banned

Join Date: Jan 2010

Posts: 54

This is the pm from The Judge

Private Message: Re: Quiet in here, isn't it??
Yesterday, 08:40 AM
The_Judge
Former Airline Employee
Join Date: Oct 2008
Posts: 451

Re: Quiet in here, isn't it??
You should have your own tv show. It could be called, "I'm a ****face and have no life so I have to go to airline websites to make myself feel good".

When my mom was getting paid to be ****ed, she was taking dollars not baht. Get your ****en facts straight, you imbecile. You like to make your ideas fit the story despite the facts. What a **********. How much do you get paid to suck ****? I hear you do it for free cuz you like the taste right after it comes out of your ass.

Judge I wasn't goint to post again, but since you were brazen to come here to talk about pms, perhaps the board should see the above pm you sent me, esp what you had to say about your own mother.

Last edited by Cicero; Feb 10, 2010 at 4:41 PM.

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Baggage Problems Another customer with items stolen from luggage

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