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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Canceled / Delayed / Overbooked Windjet -the flight that never was...

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May 18, 2010, 2:18 AM

jimworcs

Join Date: Jan 2008

Location: Lot et Garonne, France

Posts: 3,197

I think e-dreams also exists. Indeed, it is owned by a US based Private Equity company and has market capitalisation of at least €150m. It is still operating and you can contact them at the following addresses:

eDreams Spain
European Headquarters
601 World Trade Center Nord
Moll de Barcelona s/n
08039 Barcelona
Spain
Phone: 00 34 93 508 8558
http://www.edreams.es
eDreams Italy
Via Boscovich, 14
20124 Milano
Italy
Phone: 00 39 02 880 8101
http://www.edreams.it
eDreams Germany
Graf-Adolf-Platz 15
40213 Düsseldorf
Germany
Phone: 00 49 180 5555 10501
http://www.edreams.de
eDreams Portugal
16 Largo Rafael Bordalo Pinheiro
1200 Lisboa
Portugal
Phone: 00 351 808 78 3737
http://www.edreams.pt
eDreams France
35 avenue de Friedland
75008 PARIS
France
http://www.edreams.fr
customerservice@edreams.fr
eDreams UK
73/75 Mortimer Street
London W1W 7SQ
United Kingdom
http://www.edreams.co.uk

I suspect you may have jumped the gun in assuming your flights were not real.

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Canceled / Delayed / Overbooked Windjet -the flight that never was...

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