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#6
Jun 18, 2010, 4:38 AM
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Knowledge is indeed power
A properly trained agent can indeed look up who made what changes. But can an agent who who has no traning left alone at the ticket counter with no coworkers at a small airport do it? Any suggestions to help other agents who are left in the cold Richjoe? Have you worked for an airline and did they train you? Are you fimiliar with SABRE and the long form command entries under stress with no traning?
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