[nancysue]

Just returned from Europe flying AA. The entire flying was awful. I booked this trip in January yet was never able to up grade to business class. I called repeatedly and was told to keep checking that our names were on the list and we would be notified. I said I wanted seats as close to the front as possible if I didn't get the up grade. I checked at the airport in San Diego if I was getting the upgrade, they said not out of San Diego, but probably out of Dallas. When I checked at Dallas they said our name was never on the list. But a couple of minutes later a woman walked up to the gate and asked if she could get an upgrade and she got it. I asked how this was possible and was told credit card miles are pretty worthless, everybody else gets priority over those kind of miles. I told her that I had been told as recently as yesterday that I would probably get the upgrade. She said well nobody wants to give you the bad news so they just lie to you. This was a Gate attendant at American Airlines!!
Needless to say we were not upgraded at any point along the way. Our up close seats consisted of getting row 25 in the middle 5 seats in a 777 where there is not enough room to even cross your legs or straighten you legs. Return flight row 37. They ran out of food, no apology just slapped some crap down in front of me, and said that was all they had. Flying back through Chicago we had 40 minutes to get off of the flight, go through security, get our bags, go back through security, check our bags again then go to another terminal. I asked if we could get some assistance was told NO, this is up to you to do! We are seniors, and had to run with our carry on bags all the way. It was terrible. We have almost 300,000 advantage miles! Too bad they are worthless!!! Will not fly American again!!