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Frequent Flyer Program AA cancelled my award seats b/c of agent error!

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Feb 5, 2011, 11:37 PM

kathrynm

Join Date: Feb 2011

Posts: 6

No, you misunderstand. My miles had not yet been deducted. They will not "reinstate" my reservation because of course the award seats are "no longer available." AA cancelled my reservation because of the booking agent's error, and someone else gobbled up those awards seats in the meantime.

The seats are available for purchase. That's my point. I feel American should "purchase" (trade, whatever it is that they do with partner airlines) those seats and award them to me for my miles. They were mine in reservation. And I don't understand how they can simply cancel my reservation because they (admittedly) made an error. It's beyond unfair.

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Frequent Flyer Program AA cancelled my award seats b/c of agent error!

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