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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service unprofessional and rude customer service

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#12

Jul 18, 2011, 7:25 PM

boo0hooo0

Join Date: Jul 2011

Posts: 5

Quote:

Originally Posted by mars6423

same rules apply, if a US citizen needs a passport, why wouldnt a green card (perm resident) not need one-considering i have a british passport but also am a p. resident and still needed to show my passport

you need your passport to go between the US and canada

Well let me clear this thing for u once and for all. First of all, the ignorant AA employees stopped her at Miami, and then allowed her to board with her ONLY green card the next day. Keep in mind, Canada custom & border DID NOT give her any hard time with the green card entering and leaving. Secondly, some of us immigrants once left our origin country, the (communist at least) country would not allow us to apply for passport. On the other hand, only US citizens can apply for US passport. This is where the conceptional comes in for US permanent residents.

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Customer Service unprofessional and rude customer service

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