[Jetliner]

Well, the process of contacting them is not ridiculous at all. You call the baggage service office. Or stop in. It's that simple. But, beyond that, you will not hear much of anything for several reasons. First, the items stolen are not covered by any airline. Secondly, they are now dealing with both an HR issue and a legal issue, and that's assuming it is a Southwest person. For legal reasons they can't tell you the outcome. And if it's TSA, forget ever hearing anything.

And don't count on a review of any tapes. More than likely there aren't any. The TSA and airports are concerned with keeping terrorists off the planes. That is what their cameras will be used for. Yes, I know they should be filming those handling the bags, but in most cases they don't. Again - someone stealing your laptop vs someone trying to hijack a plane. Neither is right, but which do you think they are devoting resources to stopping?

Here's the other end of this. No matter how small the airline, there is always going to be some you know what stealing from bags somewhere. When you have thousands of employees, someone is going to be the bad apple.