[buffalogal]

As we attempted to make 5 flight reservations today on Southwest, we discovered that Southwest has made it a policy to keep your dollar credits if they are over a year old! Just like that, even though you did not need to fly anywhere, they decide they can literally steal your money!! My other daughter has a large dollar credit and tried to book her flight and one for my husband and was told she cannot use her credit toward his flight!! Yet, their website allows you to book for more than one person! So once again, Southwest is telling you that you cannot use your dollar credit as you want. Because my daughter will not be traveling after this flight, Southwest will once again "steal" her remaining dollar credit!!!! On top of that, when both she and I called to speak to their customer service representatives, we both found them rude and obnoxious--so much for their highly touted cheerful and friendly customer service!!! When my daughter asked to speak to a manager, he came to the phone and said, "So is your father you?" Then he basically told her go ahead and call customer relations if you want! After this trip, we will be avoiding Southwest at all costs--I'd rather drive!