Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Canceled / Delayed / Overbooked AA: incompetent, dishonest, unconscionable

Tools...

Thread Tools

Display Modes

Jun 16, 2008, 3:32 PM

Scott Abcug Scott Abcug is offline

Join Date: Jun 2008

Posts: 1

AA: incompetent, dishonest, unconscionable

My son and his wife were to leave on their honeymoon at 8:00 am yesterday from NY JFK to connect in San Juan P.R. for Antigua.

The flight was delayed because the cargo hatch would not close. They missed their connection, which was over-sold anyway.

They were given a $24 food voucher and a dirty "hotel" room they described as a jail cell.

They're still there even as the meter ticks on their 5-star resort in Antigua.

AA refuses to pay for the unused resort charges, claiming it's not their fault!! (They are now trying to change the reason for the delay as "weather related.")

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service NWA - Horrible! Incompetent	katmouse	Delta Air Lines Complaints	11	Jul 24, 2008 9:13 PM
Customer Service Incompetent !!! customer service...	grpa	Delta Air Lines Complaints	0	Apr 14, 2007 4:25 AM
Reservations United lost my reservation, employees incompetent	Pantone	United Airlines Complaints	0	Apr 13, 2007 12:11 PM
Customer Service AA dishonest and use dirty trick	lrjunkie	American Airlines Complaints	0	Apr 1, 2007 5:03 AM
Customer Service Flight diverted, baggage didn't maket it, incompetent staff	niskayuna	United Airlines Complaints	0	Mar 17, 2007 4:53 AM

All times are GMT. The time now is 5:33 PM.

Canceled / Delayed / Overbooked AA: incompetent, dishonest, unconscionable

About Us

AirlineComplaints.org

Advertising