[#24]

Originally Posted by jimworcs

I don't disagree. I think you are entitled to a refund if there is a substantial change to your itinerary. I am shocked you didn't have this option. You might consider a complaint to the DOT if they failed to do so.

I am equally shocked you have had better service from Delta....!!!!!

Lol, Yep Delta. And they had free beer too! Though that was 2 years ago...

As for a refund once AA had changed my itinerary, it was a tricky situation for me. I was flying into Bangkok on another airline from elsewhere in Thailand. I needed to coordinate the arrival and departure times of those flights to meet my AA flights into and out of Bkk. And I had already booked that r/t domestic flight to Bangkok and back home again when I returned to Thailand in 2 weeks. It was a cheapie flight with Air Asia and it was a non-changeable and non-refundable ticket.

I was lucky that the AA flight changes didn't affect my original departure time from Bkk, or my final arrival time 2 weeks later. It was several weeks after my original booking when they changed me. And I couldn't wait too long to book my Air Asia ticket because my return flight with them was starting the high tourist season in Thailand, and seats would be harder to get.

I really thought I might be able to take care of things along the way. But my first leg from Bkk to Tokyo was a code share on Japan Air. I talked with them at Bkk airport, but they told me I'd have to take it up with AA. Then, as I mentioned, I tried again with AA at Narita and no luck.

I originally thought that they had just overbooked my Tokyo to Dallas flight and bumped me as a single traveler. I figured if I raised some hell they may 'take care of me'. Turned out that the flight was cancelled altogether, for what reason I don't know. But I did meet others at the Narita AA counter that had the same flight and same problem as I did.

Being that it was months ago now, it's all but forgotten with me. But I will avoid AA in the future. Just wanted to relate my experience here.

Cheers!