[MsLindley]

Here is the email I received from the Department of Transportation when I filed the complaint.

Thank you for contacting the Department of Transportation's Aviation Consumer
Protection Division. This office deals with airline service complaints. Issues regarding airline and aircraft safety, emergency exit seating, low-flying aircraft, pilot licensing and related issues should be sent to the Federal Aviation Administration (FAA); contact information will be found at
http://www.faa.gov/contact. Security issues, including passenger screening, the
"no-fly" list and the baggage screening process are handled by the Department of
Homeland Security's Transportation Security Administration (TSA) at
TSA-ContactCenter@dhs.gov

If your message was a question regarding service issues other than safety or
security, answers to most aviation consumer protection questions, including the rights of passengers, can be found in the information available on our website, particularly in the publication "Fly-Rights". To obtain electronic versions of a number of air travel consumer publications, go to http://airconsumer.ost.dot.gov/
and click "Travel Tips & Publications."

Although we do not mediate individual complaints, if your complaint concerns airline service we will enter it in our computerized industry monitoring system, which serves as a basis for rulemaking, legislation and research. Complaints are also charged to the company in question in our monthly complaint report, which is distributed to the industry and made available to the news media and the general public so that both consumers and air travel companies can compare
the complaint records of individual airlines and tour operators. Complaints are also routinely reviewed to determine the extent to which carriers are in compliance with our regulations. We also use these complaints to track trends or spot areas of concern, which we feel may warrant further action in the future.

Thank you for taking the time to contact us.

Aviation Consumer Protection Division (DOT ACPD)
U.S. Department of Transportation