[AADFW]

Anyone who's read my posts knows how extremely pro-consumer I am, but really, how on earth could you possibly travel twice a week and not know to look around for the self-service kiosks? Every airline has them these days. And unless you've got elite status, arriving at a busy airport such as LAX, ORD, JFK, MIA, etc. with luggage to check only an hour before your departure time simply isn't adequate. Where I'd tend to agree with you is that AA should have been more compassionate (in spite of your poor judgment) and not have charged you the confirmed change fee as a matter of courtesy.