[k7wx]

Wow. I made a round trip reservation on the aa.com website to San Juan, Puerto Rico for a medical conference that will be held in February. Paid with with AMEX card, selected seats, even did first class. Went to the My Reservations area of the aa.com web site to print out the schedule only to discover that my itinerary was "Cancelled." I cannot get through to Customer Service, just get a recording telling me to call back later. I can understand cancelling a flight due to weather, or some mechanical problem, but a regularly scheduled flight for the following month? Customer service appears to be totally non-existent. Not even a way to leave a message, just a recording saying that everyone is busy and to call back later! Have never, ever heard of a company refusing to take any calls. Have been flying with American Airlines all over the world for the last 30 years and have Platinum status. From now on I'm going to re-think travel options. This is not the American Airlines I remember from years ago. No wonder they are in trouble.

[k7wx]

OK... four hours of trying later, my office manager finally got through to someone at American Airlines. After several telephone transfers, we ended up with some snitty web support person who in a very condescending manner told me I did not know how to make an on-line reservation! Let's see, I have almost a million AA miles and can hardly remember the last time I ever spoke to someone at American Airlines. I do everything over the Internet and, buy the way, my wife and I own an IT company! So, of course, I couldn't possibly know how to make an on-line reservation, or use the Internet. In the nicest of ways I tried to tell this person that this particular problem was actually on their end and they needed to know about this. "That couldn't possibly happen" was the reply. Jesus... who trains these people and they could care less who they are talking to. I'm done with American Airlines.

[jimworcs]

It might be helpful to say what the problem was, and what they are suggesting was your fault. If others have had the same problem, you may be able to prove what total knobs AA staff really are....