[TWA]

Whoops, you missed the point.

Yes, I should have looked, I made a mistake.

One might suggest, that the Southwest computer should not have undone my typed in information for an unrequested auto update.

One might further suggest, that the interest of customer service, the name could have easily been changed to my son's name, as the airline would not have lost anything in the transaction. The seat would be filled.

Instead, the company appears to be attempting to profit from the situation that was partially caused by their computer system and partly by a silly, needless policy which creates a "hidden fee"--in violation of their advertised policy. That's where Southwest's fault comes in strongest.

I don't see why a customer has to be on the defensive in dealing with an airline--aren't we all aiming for the same goal--getting people to where they want to go?