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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

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Customer Service Pregnant Wife refused pre-boarding

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#13

Feb 12, 2009, 3:40 AM

Jetliner

Former Airline Employee (NOT OFFICIAL REP)

Join Date: May 2008

Posts: 495

veritas - I'm not arguing pre-boarding at all. I have 2 kids. I know quite well what it's like to put a car seat in the car. And I also agree that parents should preboard because, if nothing else, it ensures that there are no passengers in the aisle seats to potentially get whacked in the head.

The point I'm making is that Butch said that it has been reported that some agents were making passengers check their car seats. That may be true, but my point is that has nothing to do with this thread. This thread is all about being able to pre board the aircraft. Butch is big on the whole passenger bill of rights thing, and is just trying to have as many problems brought up as he can, and in the process is taking the thread wayyyy off track.

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Customer Service Pregnant Wife refused pre-boarding

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