[epotter]

AA needs to better orient and communicate with passengers checking in using the self check-in kiosks at Pearson International in Toronto. After checking in via the kiosk, the screen instructs passenger to go immediately to their gate, so I did, proceeding through customs, passport control, etc. When going to place my bags on the conveyor belt, I was stopped by a staff person because my bag was not tagged. I had to exit customs, walk back to AA counter, wait in bag tag line to get my tags, and go through customs all over again. There should be clearer instructions when using the kiosks. We're saving you money by checking ourselves in, this is a new burden and process for passengers. I was told I should complain to AA, I hope they read this
Interacting only with machines in this process has its limitations