COMPLAINT: Problem With having No Surname

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Old Feb 26, 2012, 9:36 PM
nishant153 nishant153 is offline
Join Date: Feb 2012
Posts: 2

I have a return flight on Etihad for LHR-AUH-DEL in two weeks time. The problem here is my passport ( and all other documents) does not have a second name. I only have a first name. So while booking my tickets, I booked with First Name as my name "Nishant" and second name as "NA" for not applicable. When I called up the support centre, they were adamant that I should get my name changed but I don't realise my fault. There was no other way I could book my ticket. I understand that I should get my second name added to all my official document but as of current I only have a first name and so this was the only way I could book my tickets.
Will I face problems while boarding? Having flagged this before hand shouldn't this be resolved with ease? And while I was reading other similar threads, I have also booked through travel agents and dont want to go through the hassle of going to and fro between the agent and airline.

Can somebody help me out. I fly in approx 2 weeks.
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Old Mar 1, 2012, 4:39 AM
Etihad Representative Etihad Representative is offline
Join Date: Oct 2008
Location: Abu Dhabi - UAE
Posts: 286

Dear Nishant,

If you could let me have your PNR reference, and your flight details by DM, I shall look into this for you.

Thank you.
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Old Mar 3, 2012, 8:43 AM
nishant153 nishant153 is offline
Join Date: Feb 2012
Posts: 2

Thanks a lot. I got a call from Etihad and my problem was resolved Extremely grateful for the service.
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Old Nov 1, 2013, 5:08 PM
abhilash abhilash is offline
Join Date: Nov 2013
Posts: 1

i have a similar case with spicejet.
my dad is flying to Muscat and i have booked ticket with last name a 'N' mean 'Not applicable'
i checked with air line they are asking me to cancel and rebook.
he is traveling after 2 days and to rebook ,no way i can afford the price.

kindly help.
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Old Jun 28, 2014, 8:34 PM
Mee Mee is offline
Join Date: Jun 2014
Posts: 3

Dear Cazzi,

My boyfriend booked a ticket online but made a mistake with his last name. He filled in his first name as his last name so his name on the ticket is Warren Warren. He immediately contacted an etihad representative to change his last name but was told that they are unable to make any amendments and that the only solution is to buy another ticket since his ticket is non refundable. When he started complaining that the solution they gave him was ridiculous, he was told to send an e-mail to [email protected]. He immediately sent an e-mail explaining the issue and got a call from an agent. He was told to send a copy of his passport and that he would have to pay 75 USD as penalty for the surname change. It has been almost a week after he sent his passport copy but has not received any reply. His flight is drawing near and he has e-mailed every possible etihad*related e-mail addresses he can find to try to come up with a solution. He feels ignored and helpless and we don't know who else to turn to for help and we figured that you may be the only one who can help us with our problem...*

Hope to hear from you soon.
Thank you.

Best Regards,
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