[Helen Freylich]

My screen from the movies didn't work, and they didn't even care to be helpfull when I complained, They just answered the screen at your seet isn't working (seet no.35E), I was shocked by their answer. As the trip was over 10 hours and I was so bored. I don't think this is the right way to answer, they should at least try and be helpfull.
They didn't leave me a good impression and I will think next time before booking Continental Airlines, As I travel a lot because my whole family lives there.

[Corbel]

so on top of it you were in a middle seat too? that sucks! were there any open seats available? i would have asked the f/a if you could move, that has happend a few times when i have flown. i agree 10 hours with nothing to do is boring

[Silent Bob]

so is this complaint about continental or american airlines? Just curious. And the movies on either airline aren't all that good, though at times you can get lucky. If you write in a complaint about the seat to whichever airline you are complaining about, i am sure they will give you a voucher for the inconvenience.

[complaintventures]

I agree with Silent Bob on this one. Type up a complaint letter and address it to someone who matters. Be sure to state what you'd like for your inconvenience. A $50 or $100 credit seems very reasonable.